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Caller or Lead is Dialed
- Inbound: A customer dials your assigned phone number.
- Outbound: CallCloser.ai’s system calls a list of phone numbers from your campaign.
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Speech Recognition
The AI listens to what the person says and transcribes it into text in real time. -
LLM Decision
CallCloser.ai uses a large language model (LLM) and your configured “system prompt” to craft a reply or decide the next action (like transferring the call). -
Voice Output
The AI’s response is converted to natural-sounding speech via our voice engine (ElevenLabs voices). -
Result & Actions
- For Inbound: The AI may answer questions, verify info, or take a message.
- For Outbound: The AI can pitch a product, qualify leads, or transfer interested callers to a human agent.
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Data & Reporting
You get transcripts, call recordings, call outcomes (like “no answer” or “success”), and the ability to automate follow-up actions.
Distinctions: Inbound vs. Outbound
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Inbound
- Caller dials a number you rented or integrated.
- AI picks up, greets, and handles queries or routes the caller if needed.
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Outbound
- You upload or sync leads.
- AI dials each number, follows your call script, possibly transfers if the lead is interested.
Next Steps
- Learn about Key Terminology (like “AI Assistant,” “Campaign,” etc.).
- Jump into Getting Started to set up your first AI assistant.